FAQ’s

How do we view our stationery to approve it?

Once your text is submitted to us, a timeline is set and PDF files for approval are emailed to you. Print the proofs, make your changes and post a copy to us for resubmission (ensuring you keep a copy for yourselves) of your amendments back to you. You can also email the changes outlining all alterations required. Your designs enter print production only after full sign off.

Can we order additional invites once we have sent the bulk out to our guests?

We suggest ordering a few blanks for any last minute or “forgotten” guests. They will be supplied blank with your order and can be neatly handwritten.

From ordering when will we have our stationery delivered?

Once an order is placed, we require your text elements to commence the designs. We will contact you with confirmation of your order (either via return email or phone) when we will set a timeline for you. From test receipt to delivery is approximately 3 weeks. We can set orders urgently where required, depending upon request – this`may incur additional charges.

I have a design in mind, can you create it for me?

Yes, if you have a particular design in mind, our designers will work with you to create your perfect stationery solution.

Can I personalise my items with my guests’ details?

Yes, we can print your guests’ names on your items, as well as your guests’ names and addresses on the envelopes. We charge $0.45 per item for personalising your invitations, envelopes and placecards.

What is the turnaround time?

For wedding stationery we would ideally like 3-4 weeks. However, we can do them sooner depending on the request.

What is the process for getting wedding stationery done?

When you are happy to proceed with your quote, we will create proofs of each item you have ordered, showing your wording, the font, papers and layout you have chosen. We will go back and forth until you are happy with the final design. Once approved, we will print and assemble your invitations and other stationery as quoted.

Then, about 2 weeks before your function, we will print your place cards, order of service booklets, menus etc. After your function we will finish your job by completing thank you cards.

When should I send out my invitations?

We would recommend 4-6 weeks before your function date. Wedding invitations are traditionally sent 6 weeks prior although if you have guests coming from overseas, 8 weeks would be advisable.

How many should I order?

We have an invitation guest list template which will help you work out how many you should be ordering. You will need one invitation, envelope, RSVP & thank you card per couple/family and one place card per person. We also advise ordering a few extra blank invites, envelopes and place cards (in case of “forgotten” guests).

What do I do if I notice an error in my digital PDF proof?

We will make up to 2 text changes free of charge. If however, you change your mind about colours, designs or items within that design, we will charge you an artwork adjustment fee (dependent on the requested changes). When you receive you digital PDF proof, you will be required to approve it in writing. Once approved, no changes can be made without additional fees being charged to you. Reprint costs apply and are charged at the full cost of the first print run so it is in your best interests
to thoroughly check the proof before approving it for print.

What do I do if I notice an error in my printed items?

Reprint costs apply and are charged at the full cost of the first print run.